Accessibility Standard for Customer Service Policy
Jean Machine is committed to excellence in serving all customers including people with disabilities.
We will ensure that our staff is trained and familiar with various assistive devices that may be used by customers with disabilities while accessing our goods or services.
We will communicate with people with disabilities in ways that take into account their disability.
We welcome people with disabilities and their service animals. Service animals are allowed on the parts of our premises that are open to the public.
A person with a disability who is accompanied by a support person will be allowed to have that person accompany them on our premises.
Notice of Temporary Disruption
In the event of a planned or unexpected disruption to services or facilities for customers with disabilities [i.e. wheelchair accessible change rooms in Jean Machine store locations], Jean Machine will notify customers promptly. This clearly posted notice will include information about the reason for the disruption, its anticipated length of time, and a description of alternative facilities or services, if available. This notice will be placed at the Jean Machine store location which applies.
Training for Staff
Jean Machine will provide training to employees, volunteers, and others who interact with the public or other third parties on their behalf.
Individuals in the following positions will be trained:
District & Area Managers, Store Managers, Assistant Managers, Associate Managers, Sales Associates.
This training will be provided to staff upon completion of their three (3) month probationary period.
Training will include:
- An overview of the Accessibility for Ontarians with Disabilities Act, 2005 and the requirements of the customer service standard
- Jean Machine’s dedication to the customer service standard
- How to interact, assist and communicate with people with various types of disabilities
- How to interact with people with disabilities who use an assistive device or require the assistance of a service animal or support person
For feedback regarding our commitment or customer service regarding people with disabilities, please send your comments to: firstname.lastname@example.org; call us at 416-498-6601; or send a note to
MRP Retail: 135 Sparks Avenue. Toronto, Ontario. M2H 2S5 Canada
All feedback will be directed to our Human Resources Specialist.
Complaints will be addressed according to our organization’s regular complaint management procedures.
Modifications to this or other policies
Any policy of Jean Machine that does not respect and promote the dignity and independence of people with disabilities will be modified or removed.