Due to the current high volume of orders, we are experiencing brief delays with some shipments. Once your order has shipped, tracking information will be sent to via email. We apologize for any inconvenience.
Jean Machine's Online Return Policy
We want you to be completely satisfied with your purchase. We will gladly accept regular-priced merchandise for return as long as it meets the following criteria:
- Merchandise is in original condition and has not been worn, altered or washed. Note all jewellery, cosmetics, bodysuits, intimates, clearance items and swimwear are final sale.
- Merchandise has all original tags attached.
- Package is postmarked for return within 14 days of purchase.
PLEASE NOTE: SALE ITEMS CAN BE EXCHANGED ONLY. NO REFUNDS ON SALE MERCHANDISE. NO EXCEPTIONS.
We are not responsible for the loss or delay of packages being returned and suggest using a shipping service that provides a tracking number and insurance. Shipping fees are not refundable.
All returned items should be declared as a "return of Canadian merchandise" on the customs declaration. Returned items that do not include this mention on their custom declaration will be refused and returned to the sender. Shipping and customs fees are not refundable.
Returning Your Item
Talk to a Customer Representative 1-888-855-8116.
After you receive your RA number, carefully pack your item, including the RA number and order confirmation email you received after your purchase was processed.
Mail or ship your package to our office:
JeanMachine – Online Returns
135 Sparks Avenue
M2H 2S5 Canada
*If a refund-request is not specified, a store credit will be issued.
Can I exchange my online order in store?
Online orders can be exchanged in any of our store locations. You must present your invoice with the merchandise for an exchange. ABSOLUTELY NO REFUNDS AT ANY STORE.
PLEASE NOTE: SALE ITEMS CAN BE EXCHANGED FOR SIZES ONLY. NO REFUNDS ON SALE MERCHANDISE. NO EXCEPTIONS.
For further assistance with returns and exchanges, please contact us at:
Email: firstname.lastname@example.org or
Phone (toll-free) number: 1-888-855-8116