Returns & Exchanges

 

 *NEW* In-store Returns (effective September 20, 2018)

Only purchases made in-store can be returned at any Jean Machine location. Present the unworn item(s) with the tags attached, along with your original receipt received at the time of purchase, within 14 days of the in store purchase.

All unworn sale and clearance merchandise (ending in $.95) is FINAL SALE and cannot be exchanged or returned. No exceptions.

 Online Purchase Return Policy  


Purchases made online CANNOT be refunded in-store. We want you to be completely satisfied with your purchase. We will gladly accept regular-priced merchandise for return as long as it meets the following criteria:

 

- Regular priced merchandise is in original condition and has not been worn, altered or washed. Note all jewellery, cosmetics, bodysuits, intimates, clearance items and swimwear are final sale.
- Merchandise has all original tags attached.
- Package is postmarked for return within 14 days of purchase.

PLEASE NOTE: SALE AND CLEARANCE ITEMS (ENDING IN $.95) ARE FINAL SALE. NO REFUNDS OR EXCHANGES, UNDER NO EXCEPTIONS.

We are not responsible for the loss or delay of packages being returned and suggest using a shipping service that provides a tracking number and insurance.  Shipping fees are not refundable. 

Returning Your Item


 Step 1:

REQUEST A RETURN ONLINE:

Log into your account HERE

or go to jeanmachine.com/my/order_search and type in the first 15 digits of your order number/packing slip.  (Example – 15-12345678-9ABCD)

Talk to a Customer Representative 1-888-855-8116.

Step 2:

After you receive your RA number, carefully pack your regular priced item(s), including the RA number and order confirmation email you received after your purchase was processed.

Step 3:

Mail or ship your package to our office:

JeanMachine – Online Returns

6789 Millcreek Dr.

Mississauga, Ontario

L5N 5M4 

Canada

  *If a refund-request is not specified, a store credit will be issued.

Price Adjustment Policy

A one-time price adjustment on your regular price purchase in the original form of tender will be granted providing the original receipt is presented and the price adjustment is within 14 days of the original in store purchase date or online ship date. Please note that price adjustments will not be applicable during select promotional events such as Black Friday, Cyber Monday, Boxing Week, etc. or in conjunction with a fundraising campaign.

Can I exchange my online order in store?


 

Regular priced merchandise purchased via online orders can be exchanged in any of our store locations. You must present your invoice with the merchandise for an exchange. 

Online Orders cannot be refunded in store.

PLEASE NOTE: SALE AND CLEARANCE ITEMS ARE FINAL SALE AND CANNOT BE RETURNED OR EXCHANGED. NO EXCEPTIONS.

For further assistance with returns and exchanges, please contact us at:

Email: shop@jeanmachine.com or

Phone (toll-free) number:  1-888-855-8116

Didn't find an answer to your question? Visit our FAQ section here.