Returns & Exchanges

 
 *NEW* In-store Returns (effective April 16, 2018)

Only purchases made instore can be returned at any Jean Machine store. Present the unworn item(s) with the tags attached, along with your original receipt received at the time of purchase, within 14 days of the in store purchase.

All unworn sale price merchandise with tags attached may be exchanged or returned to a gift card within 14 days.

 Online Purchase Return Policy  

Purchases made online CANNOT be refunded in-store. We want you to be completely satisfied with your purchase. We will gladly accept regular-priced merchandise for return as long as it meets the following criteria:
 

- Merchandise is in original condition and has not been worn, altered or washed. Note all jewellery, cosmetics, bodysuits, intimates, clearance items and swimwear are final sale.
- Merchandise has all original tags attached.

- Package is postmarked for return within 14 days of purchase.

PLEASE NOTE: SALE ITEMS CAN BE EXCHANGED ONLY. NO REFUNDS ON SALE MERCHANDISE. NO EXCEPTIONS.

We are not responsible for the loss or delay of packages being returned and suggest using a shipping service that provides a tracking number and insurance.  Shipping fees are not refundable. 

International:

All returned items should be declared as a "return of Canadian merchandise" on the customs declaration.  Returned items that do not include this mention on their custom declaration will be refused and returned to the sender. Shipping and customs fees are not refundable.

Returning Your Item


 Step 1:

REQUEST A RETURN ONLINE:

Log into your account HERE

or go to jeanmachine.com/my/order_search and type in the first 15 digits of your order number/packing slip.  (Example – 15-12345678-9ABCD)

Talk to a Customer Representative 1-888-855-8116.

Step 2:

After you receive your RA number, carefully pack your item, including the RA number and order confirmation email you received after your purchase was processed.

Step 3:

Mail or ship your package to our office:

JeanMachine – Online Returns

6789 Millcreek Dr.

Mississauga, Ontario

L5N 5M4 

Canada

  *If a refund-request is not specified, a store credit will be issued.

Price Adjustment Policy

A one-time price adjustment on your original purchase in the original form of tender will be granted providing the original receipt is presented and the price adjustment is within 14 days of the original in store purchase date or online ship date. Please note that price adjustments will not be applicable during select promotional events such as Black Friday, Cyber Monday, Boxing Week, etc. or in conjunction with a fundraising campaign.

Can I exchange my online order in store?


 

Online orders can be exchanged in any of our store locations. You must present your invoice with the merchandise for an exchange. 

Online Orders cannot be refunded in store.

PLEASE NOTE: SALE ITEMS CAN BE EXCHANGED FOR SIZES ONLY. NO REFUNDS ON SALE MERCHANDISE. NO EXCEPTIONS.

For further assistance with returns and exchanges, please contact us at:

Email: shop@jeanmachine.com or

Phone (toll-free) number:  1-888-855-8116

Didn't find an answer to your question? Visit our FAQ section here.